Complaints Handling

Effective date: 30 August 2026 Send complaints to support@travendiq.com and include your name, booking code, provider or listing, a clear description of the issue, the outcome you request and any relevant evidence. Do not send full payment-card details or unnecessary identity documents by email. We acknowledge complaints as soon as reasonably possible and normally aim to provide a substantive response within 15 business days. Complex matters involving a provider, payment institution, safety investigation or authority may take longer; in that case we will provide an update. We may ask the provider for information needed to investigate. Where appropriate, possible outcomes include information or correction, booking modification, partial or full refund under the applicable terms, account or listing action, or rejection with reasons. This process does not remove any mandatory right to contact a consumer-protection authority, data-protection authority, court or other competent dispute-resolution body available in your country.