Cancellation and Refund Policy

Effective date: 30 August 2026 The cancellation rule displayed on the listing and at checkout is the rule that applies to that booking. Where a listing offers free cancellation, the request must be submitted before the displayed deadline. Customer cancellation: after the free-cancellation deadline, a partial refund or no refund may apply as disclosed before purchase. A missed meeting time, missing travel documents or failure to meet disclosed participation requirements may be treated as a no-show. Provider cancellation: if the provider cancels and no suitable replacement is accepted, the customer is entitled to a refund of the affected booking amount. Serious safety or force-majeure events may require rescheduling or cancellation. Refund processing: approved refunds are returned to the original payment method where possible. Travendiq initiates the refund promptly, but banks and card issuers may need additional processing time. Currency differences and third-party bank fees may not be recoverable. To request help, use the booking page or contact support@travendiq.com with the booking code.